SHIPPING
An order confirmation will be sent immediately after purchase.Before shipping, each item is carefully inspected by Venereea GmbH to ensure quality.You will be notified of the shipment with a tracking email. Please use the tracking to make sure your Venereea package arrives to you without any problems. If you do not receive the email, please check your spam folder.
DELIVERY SWITZERLAND & LIECHTENSTEIN
All deliveries within Switzerland and Liechtenstein are free of charge. If you want an express delivery, we will charge you € 5.
DELIVERY WITHIN THE EU
From an order value of €150 we take over the shipping costs for you.
Below an order value of €150 the shipping costs within the European Union are €15.
UNITED KINGDOM
From an order value of €150 we will pay the shipping costs for you.
Below an order value of €150 the shipping costs within the United Kingdom are €15.
For shipping to United Kingdom customs and additional fees may apply. Please contact the appropriate office in your country for more information. Please note, these costs are not covered by us.
REST OF THE WORLD
For shipments outside Switzerland, Liechtenstein, the European Union and the UK, please send us a request via the following email address: [email protected]
For shipping to countries in the “Rest of the World ” category, customs and additional fees may apply. Please contact the appropriate office in your country for more information. Please note, these costs are not covered by us.
RETURNS
Underwear is something very personal and intimate. Since health and hygiene are a priority, we do not accept returns of thongs and briefs. Please note our exact return policy according to the terms and conditions.