SHIPPING
An order confirmation will be sent immediately after purchase. Before shipping, each item is carefully inspected by Venereea GmbH to ensure quality.You will be notified of the shipment with a tracking email. Please use the tracking to make sure your Venereea package arrives to you without any problems. If you do not receive the email, please check your spam folder.
DELIVERY SWITZERLAND & LIECHTENSTEIN
From an order value of CHF 50 we take over the shipping costs for you.
Below an order value of CHF 50 the shipping costs within the Switzerland and Liechtenstein are CHF 7.00 for B-Post and CHF 9.00 for A-Post.
DELIVERY WITHIN THE EU
From an order value of €150 we take over the shipping costs for you.
Below an order value of €150 the shipping costs within the European Union are €15.
REST OF THE WORLD
From an order value of € 300 we take over the shipping costs for you. For deliveries outside Switzerland, Liechtenstein and the European Union customs and additional fees may apply. Please contact the appropriate office in your country for more information. Please note, these costs are not covered by us.
Below an order value of € 300 the shipping costs are € 60.00.
For deliveries outside Switzerland, Liechtenstein and the European Union, customs duties and additional fees may apply. Please contact the appropriate office in your country for more information. Please note, these costs are not covered by us.
RETURNS
Underwear is something very personal and intimate. Since health and hygiene are a priority, we do not accept returns of thongs and briefs. Please note our exact return policy according to the terms and conditions.