All products that have been delivered incorrectly due to negligence of our logistics (examples: wrong colors or sizes) can be returned free of charge.
Underwear is something very personal and intimate. Since health and hygiene are priority, we do not accept returns of thongs and briefs. All other products can be returned with the original label. The condition of the return must be pristine, unwashed, unused and undamaged.
We want our customers to feel unique and comfortable. Finding the right size can be complicated for some. We are happy to offer sizing and styling advice. Please contact us by email at [email protected]
Emailing us with the title RETURNS (including the order number) within 14 days of delivery will be considered a mandatory return request. Upon receipt of your email, we will contact you and ask for the tracking link of the package. Until we receive your return, we are not responsible for the loss or theft of your package. For a smooth return, we recommend that you contact the selected shipping partner and ask for advice on which shipping option is recommended for the respective shipment.
To support environmental and climate protection measures, we do not offer free returns. Free returns motivate customers to make more thoughtless purchases, which are usually returned about 80% of the time. We strive to motivate our customers to make responsible and thoughtful purchases. This is our contribution to environmental protection and climate compliance.
This is part of our General Terms and Conditions (GTC).