Scope of application
These General Terms and Conditions (GTC) govern the rights and obligations between Venereea GmbH (hereinafter "Seller") and the customers (hereinafter "Customer/s") in connection with the sale of goods and other services provided by the Seller via the websites "www.venereea.com" and "www.venereea.ch" (hereinafter "Websites").
The GTC form an integral part of the purchase contract concluded between the seller and the customer. Provisions deviating from the GTC are only binding if they are expressly accepted by the seller in writing. Conflicting terms and conditions of the customer shall not be recognized.
By placing an order, the customer expressly declares his agreement with the GTC.
The range of goods offered in the Seller's online store is aimed at persons and companies domiciled or headquartered in Switzerland and Liechtenstein. The seller also delivers goods to other foreign countries. In the event of delivery abroad, the taxation and customs clearance principles of the respective country of destination of the product delivery shall remain decisive. In particular, in the case of deliveries abroad, the customer is aware that the import is associated with additional fees and customs duties which the respective country levies and demands from the recipient.
Any changes to these GTC, special conditions, prices and offers are expressly reserved at all times.
1 Order and conclusion of contract
When placing an order, the customer is requested to register his personal data. If desired, the customer can create a user account with a user name and personal password at the same time as placing the order. The customer bears sole responsibility for the accuracy and currency of his data. He must also treat the access data confidentially and take all measures to prevent third parties from accessing the user account. All orders placed via a user account are attributed to the respective owner of the user account and are binding for him. The seller reserves the right to close user accounts, change or remove content if applicable law, the GTC or applicable contractual provisions are violated.
The offers on the seller's websites are non-binding and do not constitute a contractual offer. It is merely an invitation to the customer to submit a purchase offer in the form of an order. Deviations from the end product may occur.
The customer can select goods from the seller's product range and collect them in the shopping cart by clicking on the "Shopping cart" button. Customers only place a binding order for the goods contained in the shopping cart when they click on the order button. At the same time, the customer declares his agreement with all provisions of these GTC.
The seller is free to refuse orders in whole or in part without stating reasons. In all these cases, the customer may not assert any claims for damages, in particular those arising from pre-contractual liability or those due to non-fulfillment or delayed delivery.
If the ordered goods are not available, the seller reserves the right not to accept the customer's offer, so that no contract is concluded. In this case, the customer will be informed by e-mail. In this case, any payments already made will be refunded to the customer.
The arrival of an online order is indicated to the customer by means of an automatically generated order confirmation sent to the e-mail address provided by the customer. Receipt of the automatically generated order confirmation does not constitute a promise that the product can actually be delivered. It merely indicates to the customer that the order placed has been received by the online store and that the contract with the seller has therefore been concluded, subject to the condition that delivery is possible and that the quantities, goods and prices are correct. Incorrect notifications, in particular regarding the purchase price, ordered goods or ordered quantity, do not entitle the customer to effective delivery of goods.
Customers under the age of 18 or persons not fully capable of acting confirm with their order that they have the consent of their legal representative for the corresponding purchase.
2. minimum order value
There is no minimum order value.
3. prices
All prices in the online stores on the websites are quoted in Swiss francs (CHF) or in euros (EUR) and include statutory VAT and any advance recycling fees. Deliveries to Switzerland or Liechtenstein must be paid for in CHF and deliveries abroad must be paid for in EUR. Shipping costs are not included in the price.
For deliveries abroad, the rates of VAT and customs duties of the country of destination always apply. The customer is responsible for the payment of these taxes and fees.
Price and product details, photos and other information on the website are provided without guarantee. Errors and technical mistakes are reserved in all cases. Deviations and subsequent changes are possible and do not justify any claims by the customer.
The repayment of claims by the customer by way of offsetting is excluded.
4 Delivery and costs
An order confirmation will be sent immediately after purchase. Before shipping, each item is carefully checked by Venereea GmbH to ensure quality. You will be notified of the shipment with a tracking e-mail. Please use the tracking service to ensure that your Venereea package arrives without any problems. If you do not receive the email, please check your spam folder.
DELIVERY SWITZERLAND & LIECHTENSTEIN
From an order value of CHF 50 we take over the shipping costs for you! For orders under CHF 50, the shipping costs within Switzerland and Liechtenstein are CHF 7.00 for B Mail and CHF 9.00 for A Mail.
DELIVERY WITHIN THE EU
From an order value of € 150.00 we pay the shipping costs for you!below an order value of € 150.00 the shipping costs within the European Union are €20.00.
REST OF THE WORLD
From an order value of € 300 we will pay the shipping costs for you. For deliveries outside Switzerland, Liechtenstein and the European Union, customs duties and additional fees may apply. Please contact the relevant office in your country for more information. Please note, these costs are not covered by us.
For orders under € 300 the shipping costs are 60.00 Euro.For deliveries outside of Switzerland, Liechtenstein and the European Union, customs duties and additional fees may apply. Please contact the relevant office in your country for more information. Please note, these costs are not covered by us.
5. terms of payment | retention of title
Payment for the goods is made using the payment options offered in the online store. These are PayPal, TWINT, credit cards or prepayment.
The object of purchase remains the property of the seller until full payment has been made.
6 Warranty
The seller provides the customer with a warranty for defects that are attributable to a material or manufacturing defect. The information in the Seller's online store (illustrations, drawings, details of dimensions and other specifications) are only to be understood as guidelines and do not constitute a guarantee of properties.
The customer must inspect the goods delivered to him immediately upon receipt. The customer must notify the seller's customer service department in writing or by e-mail of any complaints about obvious material or other manufacturing defects immediately upon receipt, but at the latest within 5 days of receipt of the goods. Otherwise, the purchased products shall be deemed to have been approved and no warranty rights can be asserted in respect of these obvious defects. Furthermore, the customer is obliged to keep all packaging material until the case has been settled.
The customer's warranty claim shall be fulfilled at the seller's discretion by improvement (repair), subsequent delivery of equivalent defect-free replacement goods, reduction of the price or rescission of the purchase contract. The customer is not entitled to commission third parties with the repair. If the customer nevertheless commissions a third party, he shall lose any claim to reimbursement of the costs.
To assert and process the warranty claim, the customer must contact the seller's customer service (e-mail: info@venereea.com).
7. limitation of liability
The Seller shall in any case only be liable for direct damage caused by intentional or grossly negligent action on the part of the Seller. Liability for slight negligence is excluded. Furthermore, the Seller's liability is excluded in full to the extent permitted by law, irrespective of the basis of liability. Any liability of the seller, in particular for late delivery of goods, incorrect product descriptions and illustrations or price quotations, as well as for damage caused by improper use, failure to follow the instructions for use or natural wear and tear, is excluded. Liability for third-party claims and claims for damages as well as for consequential damages and lost profits of any kind is also excluded. Liability is also limited to CHF 20,000.00 per damage event.
8. right of return
You have 14 calendar days to return your item if it does not meet your expectations. Please note: For returns, we will only credit store credits in the form of gift vouchers. Shipping costs will not be refunded. The return of goods is at your own risk. The costs for the return shipment will not be covered.
To return an item, it must remain in its original form (unworn, unaltered, unwashed, with original labels).
For hygiene reasons, we are unfortunately unable to accept returns of panties and thongs. If we receive such a product as a return, we will unfortunately have to send it back to you and charge you for the costs incurred.
In the unlikely event that your order has a production error or you receive an incorrect delivery, please contact us immediately at info@venereea.com so that we can help you quickly.
As soon as we have received your return, we will check it. If your return is approved, you will automatically receive a Store Credit as a gift card by email. The gift card has no expiration date and is transferable. You can also give it to a friend as a gift if you wish. Please note: we are a very small label and therefore do not currently offer any other refunds.
Parcels that cannot be delivered due to an incorrect delivery address or that are returned to our warehouse due to refusal of acceptance or non-collection by the courier will be treated as a regular return: You will receive a gift card for the amount of your order, minus the shipping costs.
9. involvement of auxiliary persons
The seller is entitled to call in auxiliary persons for the provision of its services. The seller may use partners from Switzerland and abroad as auxiliary persons. The Vendor shall be free to choose the auxiliary persons and may replace them at any time at its discretion. Liability for auxiliary persons is excluded in any case.
10 Data protection
The Vendor shall process the Customer's personal data in strict compliance with the applicable provisions of the applicable data protection law. Reference is made to the data protection declaration.
The customer is obliged to treat his access data confidentially and not to pass it on to third parties. The vendor accepts no responsibility for any damage incurred by the customer as a result of misuse of his access data.
11. final provisions
11.1 Applicable law and place of jurisdiction
These GTC and any disputes arising from or in connection with the relationship between the Vendor and the Customer shall be governed exclusively by Liechtenstein law.
The Princely District Court, Vaduz, shall have exclusive jurisdiction for legal action against the Seller. The Seller reserves the right to take legal action against the Customer before the competent court at his place of residence or business or before any other competent court.
11.2 Severability clause
Should one or more provisions of these GTC be wholly or partially invalid or unenforceable or lose their legal validity or enforceability at a later date, this shall not affect the validity of the remaining provisions of these GTC. In this case, the parties shall replace the invalid or unenforceable provision with a valid and enforceable provision that comes closest to the economic purpose of the provision to be replaced. The same shall apply mutatis mutandis in the event that these GTC contain a loophole.
11.3 Reservation of written form
If the parties have agreed on the written form, this is also fulfilled by e-mail.
11.4 Amendment of the GTC
The seller is entitled to amend or change these GTC at any time. Amendments to the GTC shall be made available on the Seller's website and shall enter into force upon their publication.
11.5 Original text
The Seller's GTC are drawn up in German. In the event that translations have been made into other languages, the German version shall prevail in the event of contradictions.
Triesen, April 2023