Privacy policy
Venereea GmbH takes your privacy very seriously. The protection and security of your personal data is of the utmost importance to Venereea GmbH. That is why we only process the data about you that is necessary. We do this with due care.
With this privacy policy, we would like to give you an overview of the processing of your data and the rights to which you are entitled in accordance with the provisions of the General Data Protection Regulation (hereinafter "GDPR") and the Liechtenstein Data Protection Act (hereinafter "DPA").
The controller within the meaning of the GDPR is Venereea GmbH, Gapont 16, 9495 Triesen, Liechtenstein, info@venereea.com, Tel. +41 78 926 18 40.
If you have an unresolved privacy or data usage issue, please contact our Data Protection Officer at info@venereea.com.
What is personal data?
Personal data is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
We do not consider personal data to be information that is anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.
We collect personal data from you when you use our website.
How do we use your personal data?
We use your personal data to provide and improve our services, to provide you with a personalized experience on our websites, to inform you about your account and our services, to provide you with customer service, to provide you with personalized advertising and marketing and to detect, prevent, mitigate and investigate fraudulent or illegal activities.
Your personal data will only be processed for the purposes agreed with you or if there is another legal basis within the meaning of the GDPR. We only collect personal data that is actually required for the performance and processing of our tasks and services or that has been provided to us voluntarily.
Below you will find a summary of how and on what legal basis we use personal data. We use your personal data to fulfill a contract with you and to provide you with our services, to comply with our legal obligations, to protect your personally important interests or as required for the common good. This includes:
- Providing payment processing, operating, measuring and improving our services, maintaining our services, security and operations, and customizing website content that includes items and services you require in response to actions you take.
- Contact you about your order, resolve problems with your order, resolve a dispute, collect fees or amounts due or otherwise provide customer service (including warranty services).
When we contact you for the above purposes, we may contact you by email, telephone, SMS / text message or post. - Provide other services requested by you as described when we collect the information.
- We use general location information to provide you with location-based services (such as advertising, search results and other personalized content).
- To prevent, detect, mitigate and investigate fraud, security breaches or other potentially prohibited or illegal activities.
- To enforce our contract, this Privacy Policy or other policies, and to monitor restrictions on offers to buy or sell outside Venereea GmbH and member-to-member communications regarding violations of our policies or applicable laws.
We use your personal data to pursue our legitimate interests where your rights and freedoms do not override those interests. We have controls in place to balance our interests with your rights. This includes:
- Improving our services, for example by reviewing information relating to stuck or crashed pages reported by users. This allows us to identify and fix problems and provide you with a better user experience.
- To provide targeted marketing, service updates and promotional offers based on your communication preferences.
- Measuring the performance of our email marketing campaigns (e.g. by analyzing open and click-through rates)
- Monitoring and improving the information security of our website and mobile applications.
With your consent, we may use your personal data to:
- To provide you with promotional content via phone calls, email, SMS / text.
- To customize third-party advertising that you may see on third-party websites.
You have the right to withdraw your consent at any time.
We may use technologies that are considered automated decision making or profiling. We will not make automated decisions about you that would significantly affect you unless such a decision is required under a contract we have with you, we have your consent or we are required by law to use this technology.
What personal data do we collect and store?
We collect personal data from you and any devices (including mobile devices) you use when you: use our services, register for an account with us, provide us with information in a web form, update or add information to your account, or otherwise correspond with us.
Some of this personal data, such as data used to identify you, is necessary to enter into a contract with us. The provision of all other personal data is voluntary, but may be necessary to use our services or to order a product. We may also collect personal data from other sources as described below.
Personal data that you give us when you use our services or order a product:
- Identifying information such as your name, addresses, phone numbers or email addresses
- Other content that you generate or that is associated with your account or your use of the Services
- Financial information (such as credit card or bank account numbers) associated with a transaction
- Shipping, billing and other information related to the purchase of an item
- You may also provide us with other information via web forms, chats, as part of dispute resolution procedures or when you otherwise communicate with us regarding our Services.
- Additional information that we require or authorize, collect and process under national laws to authenticate or identify you or to verify the information we collect.
Personal data that we collect automatically when you use our services or purchase a product from us:
- We collect information about your interaction with our Services, your advertising preferences and your communications with us. This is information we receive from devices (including mobile devices) you use when accessing our Services. This information could include the following Device ID or unique identifier, device type, advertising ID and a unique device token.
- Location information, including location information from your mobile device. Remember that most mobile devices offer the ability to control or disable the use of location services by any application on your mobile device in the device's settings menu.
- Computer and connection information such as statistics about your page views, traffic to and from the Sites, referral URL, ad data, your IP address, your browsing history and your web log information.
- Personal data we collect by using cookies and similar technologies.
- We use cookies, web beacons, unique identifiers and similar technologies to collect information about the pages you visit, the links you click, and other interactions you have with our services within our advertising or email content. You can find more information on the use and control of these technologies under "Cookies and similar technologies".
- Personal data from other sources
- Social media. We allow you to share information with social media sites. These social media sites may automatically grant us access to certain personal data that they store about you (e.g. content you have viewed, content you have liked and information about the ads you have been directed to or clicked on, etc.). If you grant us access to a website with video content, you agree that we can share your video view with third-party social media websites or the information about your video view with third-party websites for at least two years or until you revoke the authorization or connection to the social media site. You control the personal data you grant us access to through the privacy settings on the relevant social media site and the permissions you grant us when you grant us access to the personal data stored about you on the relevant social media site. We may also use plug-ins or other technologies from various social media sites. When you click on a link provided via a social media plug-in, you voluntarily connect to that particular social media site.
- If you wish to provide us with personal data about another person, you may only do so with that person's consent. You should inform the person concerned how we collect, use, disclose and store your personal data in accordance with our privacy policy.
We only process the necessary data. This may differ depending on the group of people.
What choices do you have in relation to our use of your personal data?
You can choose how we use your personal data to communicate with you, send you marketing information, how we provide you with tailored and relevant advertising and whether you wish to remain logged into your account.
What options do you have to access, control and correct your personal data?
We will respect any legal right you may have to access, change or delete your personal data. To request access, please contact us according to the instructions in the "Contact Us" section below. Even if you have a legal right to request access, or to request the amendment or deletion of your personal data, we may deny such access or, in certain cases, refuse to amend or delete your personal data in accordance with applicable national laws.
If you request that we stop processing some or all of your Personal Data or withdraw your consent for the use or disclosure of your Personal Data for the purposes specified in this Privacy Policy, we may not be able to provide you with all of the available services and customer support offered to our users and authorized under this Privacy Policy and our Agreement.
Upon your request, we will close your account and remove your personal data as soon as possible, based on your account activity and in accordance with applicable national laws.
How may we share your personal data?
We may share your personal data with the following parties for the following purposes:
To family members who may use it to:
· Provide shared content and services (customer support)
· Detect, investigate, mitigate and prevent potential fraudulent and illegal activities, breaches of our contract and privacy violations
· Provide you with personalized advertising
· Improve your products, websites, applications, services, tools and marketing communications.
· Members of our Venereea family will only use your personal information to send you marketing communications if you have consented to receive such communications from you or as otherwise permitted by law.
Service providers and affiliated financial institutions as follows:
· Third-party service providers that assist us in providing our services, payment processing, customized advertising, and the prevention, detection, mitigation and investigation of potentially illegal acts, breaches, fraud and/or security breaches, bill collection and other business operations.
· Third-party financial institutions that we work with to offer you financial products so that they can provide shared content and services (such as registration, transactions and customer support). These affiliated financial institutions will only use your personal data to send you marketing communications when you have requested their services.
· Third-party providers (e.g. Swiss Post, DHL, UPS, USPS, etc.) with whom we share delivery address, contact information and tracking information to facilitate the delivery of purchased items and other delivery-related communications.
· Third-party providers of websites, applications, services and tools that we work with to promote our products on their websites or in their applications, services and tools. Where we transfer personal data to third party providers, we do so solely on the basis of an agreement that limits the use of such personal data by the third party provider to the processing necessary to fulfill the contract with us and the third party provider's obligation to take security measures in relation to such data. Third Party Providers are not authorized to sell, rent or otherwise transfer the personal information contained in your listings to third parties.
Law enforcement, legal process and as permitted by law:
· To comply with our legal requirements, enforce our contract, respond to claims that any listing or other content violates the rights of others, or protect the rights, property or safety of any third party.
· To law enforcement or government authorities or authorized third parties in response to a verified request or legal process related to a criminal investigation or suspected or alleged illegal activity or other activity that may expose us, you, or another of our users to legal liability. We will only disclose information that we deem relevant to the investigation or inquiry, such as name, city, state, zip code, phone number, email address, user ID history, IP address, fraud complaints, bidding history and listings.
· To third parties involved in legal proceedings if they provide us with a subpoena, court order or substantially similar legal basis, or we otherwise believe in good faith that disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.
· If a transaction fails, is placed on hold, or is later voided, we may also provide details of the unsuccessful transaction to the other user
· To prevent, detect, mitigate, and investigate potentially illegal activity, fraud, and/or security breaches, and to assess and manage risk, including alerting you if fraudulent activity has been detected on your Venereea account
· To provide customer service, including assisting you with processing your account or resolving disputes (e.g., billing or disputes). Billing or transaction disputes)
How long do we keep your personal data?
How long we keep personal data can vary significantly depending on the context of the services we provide and our legal obligations. The following factors typically influence retention periods:
· How long is the personal data required to provide our services? This includes, but is not limited to, maintaining and improving the performance of our products, the security of our systems and the retention of appropriate business and financial data. This is the general rule that forms the basis for most of our data retention periods.
· Is the personal data confidential? If yes, a shortened retention period is generally appropriate.
· Have you authorized a longer retention period? If this is the case, we will store the data in accordance with your consent.
· Are we subject to a legal, contractual or similar obligation to retain your personal data? Examples of this may include statutory data retention laws in the relevant jurisdiction, government orders to retain data relevant to an investigation or personal data retained for litigation purposes.
After we no longer need your personal data, we will dispose of it securely in accordance with our data retention and deletion policies.
Cookies and similar technologies
When you visit or interact with our websites, services, applications, tools or messaging, we or our authorized service providers may use cookies and other similar technologies to provide you with a better, faster and safer experience and for advertising and marketing purposes.
Cookies are small files that are automatically created by your browser and stored on your device when you visit our website. The cookies remain stored until you delete them. This allows us to recognize your browser the next time you visit.
If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you allow them in individual cases. However, we would like to point out that deactivating cookies may limit the functionality of the website. The legal basis for the data processed by cookies is Article 6(1)(f) GDPR.
How do we protect your personal data?
We protect your personal data through technical and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure and alteration. Some of the security measures we use include firewalls and data encryption, physical access controls to the data centers we use, and information access controls.
Scope
This Privacy Policy applies to Venereea's websites, applications, services or tools (collectively, "Services") referenced in this Privacy Policy, regardless of how you access or use them, including through mobile devices.
This Privacy Policy also applies to the provision of Venereea Services through the website, application, service or tool of a Venereea partner that is referenced and in which your entries and their content are published or advertised in accordance with the provisions of this Privacy Policy.
We may amend this Privacy Policy at any time by posting the amended version, including the effective date of the amended version, on this website. We will provide notice of material changes to this Privacy Policy by email or other appropriate communication channel.
Marketing
If you do not wish to receive marketing communications from us, you can unsubscribe using the link in an email, change your communication preferences in "My Profile", indicate your communication preferences using the method described in the direct communication from us or contact us using the Contact Us section described below. Remember that we do not sell, rent or otherwise disclose your personal information to third parties for marketing purposes without your consent.
Advertising
If you do not wish to participate in our advertising personalization programs, you may opt-out by following the instructions in the relevant advertisement or by following the programs described in our cookie notice. Opting out will result in the discontinuation of personalized advertising, but will still allow the collection of personal information as described elsewhere in this Privacy Policy. We do not allow third parties to track or collect your personal information on our websites for their own advertising purposes without your consent.